Store Policies

Brief Privacy Policy
LaceLocs.com’s policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private. In an effort to provide the best service to our clients, LaceLocs.com periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by sending an unsubscribe email to unsubscribe@lacelocs.com.

The complete privacy policy may be found by clicking here. (You will be taken to another page on this site.)

Secured Shopping
To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.

Payment Options
Presently we accept credit cards directly and through .
PayPal is free. You do not need to have an account in order to pay via these methods.

All Credit Card charges will appear as Lace Locs, Inc. or Lace Locs

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

Unfortunately, we do not accept Cashiers Checks, E-Checks, Money Orders, and Personal Checks.

Online Order
We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way:
1. When you are ready to check out, you will be taken to a secure page and section of this site.
2. You will be asked to Create An Account if you do not have one. If you do have an account you will be asked to log into your account.

Changes to Order
A fee of $25.00 will automatically be charged for any changes or modifications you request to your custom order after the order is placed. This includes item, color, payment, shipping, or coupon redemption changes. Changes may not be made after 4 days from the date of order placement.

Return Policy
You have five days from the day you receive your lace front wig, full lace wig, thin skin wig or hairpiece to exchange for another wig (in stock or custom). If the difference in cost is greater than your original purchase less discounts, you must pay the difference. If difference is lesser than your original purchase the balance is issued as a store credit good toward all products and services.

An RMA (Return Material Authorization Number) is needed for every return. Guidelines are listed below.

Unfortunately, we do not honor returns for haircare products and accessories (e.g. adhesives, shampoo, etc.).
Our return and exchange policies pertain to purchases made on LaceLocs.com.

Please keep in mind that any service modification (e.g. color and cut) done to an in stock unit is a final sale (no exchanges or returns). Please be sure that you understand and agree to this before proceeding.

NOTE: Unauthorized returns will incur a 50% unauthorized product return fee plus the cost of shipping. This 50% unauthorized product term fee is equal to one half (1/2) the product cost including tax if applicable. Shipping charges will not be refunded. We are happy to accommodate exchanges. If you wish to exchange your item(s) please follow our exchange policy below.

Exchange Policy
We want you to be satisfied with your order. We allow one exchange per item – please read fee section below. Please be aware: Unauthorized and ineligible exchanges will incur a 50% unauthorized product return fee in addition to the cost of shipping. To avoid this fee please adhere to the following exchange guidelines.

Product Eligibility
Eligible items(s): must be in original and perfect factory condition (unaltered, unworn, undamaged, lace or think skin uncut and with tags attached) and in original packaging.

Items not eligible for exchange: Custom Orders with a unique hairline (e.g. widow's peak) unnatural hair color, sizes not matching our small, medium, large or extra large dimensions found here, Last Call, Clearance, Bargain, Discontinued, Accessories, Care Products, Special Orders and Wholesale Orders.

If item(s) have been altered, cut, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.

Please keep in mind that any color modification done to an in stock unit is a final sale (no exchanges or returns). Please be sure that you understand and agree to this before proceeding.

Exchange Fees
Lace Locs offers Hassle–free exchanges! If you are not happy with your lace front wig, full lace wig, thin skin wig or hairpiece selection, have notified us within 5 days including the date of receipt and wish to exchange for a different wig item the 30% restocking fee will be waived for your first exchange. All first exchanges made after this 5 day period, regardless of reason will incur a 30% restocking fee. Second exchanges must be made within 5 days (including the date of receipt). All second exchanges made within this 5 day period will incur a 40% restocking fee. Second exchanges beyond this 5 day period and all exchanges greater than second exchanges will incur a 50% restocking fee, regardless of reason.

NOTE: If you receive style/color help from our experts and the suggestions are not satisfactory, exchange fees and/or handling fees are not waived. Please choose carefully. Charges required to complete exchanges are made on the credit card submitted in the original order. Balances are issued as store credit only. These credits never expire and can be used at any time.

Shipping Costs on Exchange
Shipping charges will apply. We ship via the method chosen on the original order, unless instructions in the exchange package specify otherwise.

How to Request an Exchange
Requests for exchange must be made within 5 days of receipt of item(s). Exchanges must be pre–authorized by LaceLocs.com with an RMA (Return Merchandise Authorization) Number. Without an RMA the item(s) will incur a 50% unauthorized product fee. To ensure your exchange goes smoothly, please do the following only after you are sure your item(s) is eligible:

1. Complete this form to request your RMA number. You will receive an email with your RMA number and instructions on how to exchange and return the product. Please allow up to 2 business days for response.
2. If order was placed by phone or mail and there is no access to email; please call our Customer Service Department between 10:00 AM to 9 PM CST Monday through Friday at +1.866.939.WIGS (9447) and press option 2 for a customer service associate.
3. Exchange items must be returned to Lace Locs, Inc. within 10 days from receipt of the RMA number.

Once Lace Locs, Inc. receives your exchange package, please allow up to 10 business days for the exchange process to complete.

How to Prepare Your Exchange Package
Outside of Package:
1. The RMA number must be clearly marked on the outside of the shipping box. Packages with no visible RMA will be refused.
2. Ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange.
3. Send package to:

Lace Locs, Inc.
Exchanges
738 East Dundee Road
Department 272
Palatine, Illinois, 60074– USA

Inside of Package:
On a blank sheet of paper please include the following information in your exchange package:
4. Your original order number.* Very Important
5. The reason for exchange along with the style name, number, and color of the desired replacement piece.
6. Your full name and address, daytime phone number, and email address.

Store Credits
Credits are issued as store credit only. Store credit is valid for the purchase of any item(s) on LaceLocs.com or Lace Locs hair studios. We do not issue any cash, check, or credit card refunds. To redeem store credit you must phone in to +1.866.939.WIGS (9447) (select option 1) and place your order with a sales associate or place your order online at LaceLocs.com. Store credits do not expire.

Lace Locs, Inc. (LaceLocs.com) reserves the right to honor or not honor any of our coupons, gift certificates and discount codes. Additionally, we have the right to remove coupons, gift certificates and discount codes from any account made on LaceLocs.com.

Back-orders
If a backorder occurs on your item(s), you will be placed on a priority wait-list. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If back-ordered item(s) are not received in a reasonable length of time, please contact us; +1.866.939.WIGS (9447) (select option 2) or email orderstatus@lacelocs.com.

Shipping Information
For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

International Shipping
We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.

Shipping Insurance
All orders with the shipping method of the United States Postal Service (USPS) are not automatically insured. We do not insure items sent through the USPS. USPS insurance is optional and chosen at the discretion of the customer. Electing or not electing insurance is the decision of the customer. Lace Locs, Inc. will not be held liable for uninsured items that arrive damaged or become lost through the USPS. These items will not be replaced. USPS insurance rates are shown during the checkout process. All items shipped through United Parcel Service (UPS) are automatically insured by Lace Locs, Inc..

Cancellation Fees
For any shipments returned to us due to a bad address, refusal upon delivery, there will be a 35% cancellation fee charged. Shipping charges are non refundable. The 35% cancellation fee will be charged off the grand total of the order which includes shipping and taxes if applicable. Cancellations may not be made on completed custom units.

Order Processing
Accessory orders are processed within 12 hours of order placement. Contingent on in stock availability, orders are shipped within 24 hours of processing. Once shipped, orders arrive within the time frame for the shipping method selected (US Air, US Ground, Canada Air or International) on the order form or during the checkout process.

NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will give a LaceLocs.com store credit for the amount of the order unfulfilled. Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Non Payment
Non payment is defined as placing a deposit or partial payment on a custom order and at completion failing to pay the remaining balance of the custom order within 2 days after notification of custom order completion. Notification of custom order completion will be an email sent to you from us (LaceLocs.com) or a phone call to you at the number you provided during the time the order was placed. We will not be held responsible for emails that arrive in your bulk, junk or spam mail folders, full email accounts, invalid email addresses and undeliverable emails to you. We will not be held responsible for invalid phone numbers you provide. LaceLocs.com reserves the right during nonpayment of an order to charge the card on file for the remaining due and to ship your item to you and/or to sell your custom order to recoup this financial loss if no payment is received within the defined 2 days after notification. A 50% restocking fee of the remaining, unpaid balance will be charged when a custom order is defined as non payment.  Additionally, the down payment will not be refunded.

In the event of a special offer where a low deposit is accepted such as $100 down (for example) on a custom order and the custom order is defined as non payment after custom order completion, we reserve the right to do the following: 1) charge your credit card the balance due and ship the item to you. 2) charge your credit card the 50% restocking fee. The restocking fee is calculated on the remaining, unpaid balance of the order which includes shipping and taxes if applicable. 3) keep the full deposit and pursue you in a court of law for the balance. Additionally, we may sell your unit to another customer to recoup our financial loss. 

When a custom order is sold due to non payment, you may purchase your custom order for the advertised price. This advertised price may be higher or lower than the custom order price.

Tracking Your Order
Please email: orderstatus@lacelocs.com or call toll free +1.866.939.WIGS (9447) (select option 2).

Shipping Delays
We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. Please visit our FAQ for our list of company recognized holidays. If you need additional information, please email orderstatus@lacelocs.com.

Fraud & Theft
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.
Detailed fraud information may be found by clicking here. (You will be taken to another page on this site.)

Lace Locs, Inc. (LaceLocs.com) is not a publicly traded company. Therefore we reserve the right to decline service to any person(s) for any reason and without reason.

Policy Changes
Lace Locs, Inc. reserves the right at our discretion to make changes to these policies. Please check this page regularly.